At Ameilya we are happy to offer a refund or exchange for an unwanted item returned to us within 14 days of receipt. Please be aware that we must receive returns within 14 days of delivery, irrespective of your payment method.
Please note all items must be returned in a sealable condition.
This means that all returned items must be unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are no re-saleable.
If your order qualified for a free gift, it must be returned before your refund or replacement can be processed.
You will need to cover the cost of your return shipping.
Receiving your refund
Once we have received your package, provided the items have been returned in a re-saleable condition, your refund will be issued immediately.
Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the date of issue. Please be aware that this varied by bank and payment methods.
If your payment card has expired since placing the order, please contact Customer Service to make alternative arrangements.
Unfortunately, no refunds can be processed for Cash on Delivery orders.